FreeOnlineChurch.com Support

FOC Setup:

Need help getting set up with FreeOnlineChurch.com? Review the following video tutorial to get connected to our streaming solution.

For the best possible experience, we recommend using the latest version of Chrome. Please be sure your popup or ad blockers are turned off. You may consider using Incognito mode for private viewing.

FOC pulls the most recent video from your live stream feed whether your video is live streaming or not.

Contact Us

Email: support@freeonlinechurch.comChat: Click the chat/comment icon on the rightNote: We do not currently offer phone support for FOC

Troubleshooting:

You can connect with either Facebook or Youtube. There is currently no embed code available for videos. If your live stream isn't working for any reason, please reconnect in your FOC settings. See "How do I connect to my livestream platform?" in the Facebook section below for further instructions on how to reconnect. Feel free to email or chat with us if that doesn't resolve the issue.

Facebook

Q: Can I play videos that include copyrighted music?
A: Facebook now recognizes copyrighted music within videos and prevents the FreeOnlineChurch platform from accessing these videos, even if they are accessible on Facebook.

There is currently no way for our system to play videos that include copyrighted music when Facebook blocks our system. We recommend using YouTube if you continue to experience this Facebook restriction.

Q: How do I connect to my livestream platform?
A: Click the FreeOnlineChurch.com logo in the top left corner. Click "Edit" and then click "Edit" again to select or change the Livestream platform.

Make sure your Facebook page is a public page and not a group or profile

Q: How do I go live?
A: Go to your church FB page, click "Create Post" and select "Go Live" OR Click "Go Live" above the "Create Post" box OR head to "Publishing tools"
Video Library > LIVE

Q: I see a “video can't be displayed” error message. Why is my Livestream not showing up?
A: Make sure you are going live on your Facebook page. Also, check the settings for age restrictions > Church Facebook page, "settings" General - Check the Age restrictions and location and make sure they're set to "everyone".

Q: Why does the video say "Can't be embedded"?
A: Go to your church Facebook page and click "publishing tools" > Click "Video Library" and view the videos you have on your feed. Edit your most recent video and set the distribution to "allow embedding" (This setting may also be in the creator studio > Video Content).

There is an existing Facebook restriction which prevents videos from being embedded in some instances. We recommend using YouTube if you continue to experience this Facebook restriction.

Q: Why are there service disruptions?
A: Service disruptions usually occur when you're removed from the Facebook page, or you change your password, or Facebook removes you.

Q: Why is the timezone different?
A: This is due to the current Facebook page settings. Our solution does not control timezone settings.

Q: How does the Chat feature work?
A: The chat feature can be enabled for Facebook but this is not a live chat feature - it is only Facebook comments.

Youtube

Q: Why does the video say "Can't be embedded"?
A: Head to your channel (icon on the top right corner "Your Channel") > Click "Youtube Studio" >
Videos > edit your most recent video and click "More Options" > "allow embedding"

Q: How do I connect to my livestream platform?
A: Click the FreeOnlineChurch.com logo in the top left corner. Click "Edit" and then click "Edit" again to select or change the Livestream platform.

Make sure you only add the Youtube Channel ID and not the entire URL, e.g. if your URL is https://www.youtube.com/channel/UCgGboTAIQR8ujQcivmQ83hA - your ID would be UCgGboTAIQR8ujQcivmQ83hA

Q: How do I go live?
A: Click the camera at the top of the screen and click "Go Live"

Q: Why is the timezone different?
A: This is due to the current Youtube page settings. Our solution does not control timezone settings.

Q: How does the Chat feature work?
A: The chat feature can be enabled for Youtube - it is a live video's chat embedded in FOC and it works only when the video is live.

Additional Q&A

Q: Can I view analytics?
A: We don't currently offer analytics but that is a feature request we're considering for the future. You can see how many people viewed your video on Facebook or YouTube.

Q: Why do I see the error message “Website not secure or private”?
A: Freeonlinechurch.com does not include “www.” in subdomains. Remove the “www.” from the URL and the error message should no longer display.

Q: I’m lost. How do I find anything?
A: Click the FreeOnlineChurch.com logo in the upper left corner

Updated on: 12/15/2020

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