FreeOnlineChurch.com Support

Q: Video - Outreach Sites Walkthrough

${youtube}<a href="4VqgsY4wKx8">Welcome to Social Reach Websites</a> Learn how to log in, add users, change your password, and navigate the Visual Builder

Q: Video - Add/Remove Pages to Top Navigation

Add new pages to your Top Navigation ${youtube}<a href="mxVVYNTjcac">Update Menu Structure</a> <ol> <li>In your Dashboard, select Appearance and then Menus</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/86bb5b76-da00-48a2-976d-bc36423d6fda/6b1db26d-195d-46ba-a9ef-c9471ef4e510.png" alt="" /> <ol start="2"> <li>To remove a page from your Top Navigation, find the page you'd like to remove and click the down arrow and then Remove</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/86bb5b76-da00-48a2-976d-bc36423d6fda/e1c95b52-fec5-42c4-911d-e11904ff7801.png" alt="" /> <ol start="3"> <li>To Add a new Page to your Top Navigation, select your Page from the Pages section on the lefthand side. Click the checkmark and then Add to Menu the Pages you'd like to add. Haven't created a page yet? Learn more here <a href="/en-us/article/create-a-new-page-9lyh2h/">Create a new Page</a></li> <li>Drag your Page to the location you'd like it to appear in your Menu. </li> <li>Click Save Menu to Save.</li> </ol> <a href="https://support.social.church/en-us/article/create-a-custom-menu-link-1ruabu2/?1537373494394">Learn how to create a custom link here</a>.

FOC Setup:

Need help getting set up with FreeOnlineChurch.com? Review the following video tutorial to get connected to our streaming solution. ${youtube}Free Online Church Setup

| For the best possible experience, we recommend using the latest version of Chrome. Please be sure your popup or ad blockers are turned off. You may consider using Incognito mode for private viewing.

|| FOC pulls the most recent video from your live stream feed whether your video is live streaming or not.

Contact Us

|| Email: support@freeonlinechurch.com || Chat: Click the chat/comment icon on the right ||| Note: We do not currently offer phone support for FOC

Troubleshooting:

| You can connect with either Facebook or Youtube. || There is currently no embed code available for videos. ||| If your live stream isn't working for any reason, please reconnect in your FOC settings. See "How do I connect to my livestream platform?" in the Facebook section below for further instructions on how to reconnect. Feel free to email or chat with us if that doesn't resolve the issue.

Facebook

Q: Can I play videos that include copyrighted music? A: Facebook now recognizes copyrighted music within videos and prevents the FreeOnlineChurch platform from accessing these videos, even if they are accessible on Facebook. ||| There is currently no way for our system to play videos that include copyrighted music when Facebook bloc

Question 2

Video - Outreach Sites Walkthrough

Accepted Answer

${youtube}Welcome to Social Reach Websites Learn how to log in, add users, change your password, and navigate the Visual Builder

Question 3

Video - Add/Remove Pages to Top Navigation

Accepted Answer

Add new pages to your Top Navigation

${youtube}Update Menu Structure

In your Dashboard, select Appearance and then Menus

To remove a page from your Top Navigation, find the page you'd like to remove and click the down arrow and then Remove

To Add a new Page to your Top Navigation, select your Page from the Pages section on the lefthand side. Click the checkmark and then Add to Menu the Pages you'd like to add. Haven't created a page yet? Learn more here Create a new Page
Drag your Page to the location you'd like it to appear in your Menu.
Click Save Menu to Save.

Learn how to create a custom link here.

Question 4

Navigating your Website Dashboard

Accepted Answer

Your Dashboard is the screen you see when you first log in. Here are the key features you'll find here:

My Sites: Click on your website name and then “Visit Site” to view your website. To make changes, simply click the “Enable Visual Builder” to activate the editor and make changes right there on your website. To head back to your Dashboard, click your website name and then “Dashboard.”
Posts: Have a blog? Here’s where you can add and update your blog content.
Media: Here’s where all your images, audio and video will be stored. You’ll also be able to access your media in the Visual Builder.
Pages: Here’s where all your website pages will live. Need to make changes to a particular page? You can edit directly in Pages or see your changes in real time using the Visual Builder.
Events: Here’s where you’ll manage your calendar.
Users: Here’s where you can add new users, manage permissions for users you currently have or change your password.

Question 5

Video - Update/Edit Slider

Accepted Answer

Update your slider using the Visual Builder. Not sure where to start? Watch this video first

${youtube}Update/Edit Slider

Enable the Visual Builder
To create a new slider, create a new module by clicking the gray plus sign and select Slider. If you'd like to add a full width slider, add a new section by clicking the blue plus sign and select Full Width and then FullWidth Slider.
To edit an existing slide, click the gray gear next to the slide you'd like to edit
To delete a slide, click the trash can next to the slide you'd like to delete
To add a new slide, click the plus sign "Add New Slide"
Save Slider by clicking the teal Check mark
Save the whole page by clicking the purple circle with the three dots inside and then the teal SAVE button.

Note: We recommend when using the slider to be consistent with your images sizes, as well as if you use text or not. The best way to use the slider is to upload a generic background image from the stock library and add text using the text settings on top of the blank, generic image.

If you want to use your own images that already have text, upload the image to the background of the slide and do not add any other text on top of the image. This will make your formattin

Question 6

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription in your Outreach Digital account.

Click Organizations and then the blue cog wheel next to the organziation you'd like to cancel.

Under Organization Billing, click Subscription and then Cancel Subscription

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